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Terms and Conditions

Medical Policy

Byron Bay Detox Retreats is not set up as a 24-hour medical centre;

  • We are not equipped to handle urgent medical care needs, however we do have a doctor on call.

  • We are not a rehab centre for coming off heavy drugs and/or alcohol and are not set up to provide special care for clients who have special physical, physiological or emotional needs.

  • If you are in need of assistance in getting around our property, or other special care, we require you bring someone with you to help meet your special needs.

  • We require that all clients disclose any significant health issues prior to coming to Byron Bay Detox Retreats. Some chronic health conditions may need a doctor’s written letter of approval before commencement.

  • Please note; Alcohol, Non-Prescription Drugs, Food, Coffee/Tea and Sweets are prohibited.

Medical Disclaimer

  • The information contained within this program is based upon the knowledge, personal experience and opinions of Natalie Purcell, unless otherwise noted.

  • The program is not intended to diagnose, treat, cure or prevent any disease, or be used as the basis for treating a particular symptom or disease, or to replace any prescribed treatment that you are currently under going. We make no medical claims whatsoever.

  • Information given is not intended to be used for medical purposes, diagnostically, therapeutically or otherwise. Neither is it intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice.

  • It is intended as a sharing of knowledge and information from the extensive research and practical experience of those mentioned above.

  • We encourage you to make your own health care decisions based upon your own research and in partnership with a qualified health care professional.

  • If you have a serious health condition, you should always first consult a qualified medical practitioner.

  • I understand and agree that no medical claims have been made in relation to this program and if a decision is made to leave sooner than planned, a refund is not available.

  • Nothing in this medical disclaimer will limit any of the practitioners Liabilities in any way that is not permitted under applicable law, or exclude any of their liabilities that may not be excluded under applicable law.

Byron Bay Detox Greens - Terms and Conditions


Byron Bay Detox Greens provides you with information on health and wellbeing to assist you with your own research, and does not claim it to be complete and it is not intended as medical advice.


Byron Bay Detox Greens’ website and all of its content is the intellectual property of Detox Retreats Pty. Ltd. Any unauthorised copying of these materials is prohibited.


Reproduction or misuse of any logos on Byron Bay Detox Greens’ website is strictly prohibited and remain the intellectual property of Detox Retreats Pty. Ltd.

Your rights

As a customer of Byron Bay Detox Greens you have the right to expect that the products you order will be of satisfactory quality and conform to the product description given on this website. If a product is agreed to be defective, it will either be replaced or, if it is unable to be replaced, a full refund given.

Pricing Policy

Prices are displayed on Byron Bay Detox Greens’ website in Australian Dollars. Detox Retreats Pty. Ltd. is currently based in Australia.

Byron Bay Detox Greens process all payments through eWay and/or PayPal.

We accept Paypal, Visa and MasterCard payments. With the exception of Paypal and Paypal credit card purchases all other credit card purchases will be processed and authorized by our approved payment gateway eWay.

We also accept direct debit transfer or orders via email and we will contact you to discuss your order and preferred method of payment.

Order approval

After you place your order, you will be sent an email confirming that it has been received and your credit card or Paypal account has been charged.

Your card is debited at the time you submitted your order at Paypal or via eWay on our website. If your order has not been approved you will be notified immediately via our website or by Paypal.

In the rare instance that your order is approved but the item you have ordered is not available, we will contact you as soon as possible by phone or email to arrange for a full refund or product exchange.

To help ensure that your shopping experience is safe, simple and secure, Byron Bay Detox Greens uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal and credit card information.

Cancellation by us

At Byron Bay Detox Greens, we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if we do not have sufficient stock or do not deliver to your area/ country. In the event of cancellation, we will contact you by e-mail, or phone, and re-credit your account for the value of the goods and shipping only, but cannot reimburse any bank charges you may have incurred in the transaction.

Refunds may take up to 10 business days for your bank to complete, and this varies greatly depending on card issuers.

Cancellation by you

If you contact us to cancel your order and it has already been transported, we cannot cancel the order.  However, if the order has not been transported, Byron Bay Detox Greens will endeavour to cancel the order and credit your account.

Privacy Policy

Byron Bay Detox Greens regards customer privacy as a vital component to our relationship with customers and personal information submitted by online visitors remains the confidential property of Detox Retreats Pty. Ltd.

Any details collected through forms of communication, including email, and through our website, may be used for promotional and marketing purposes between Detox Retreats Pty. Ltd. and you and to provide you with better products and services.

We do not store your credit card details, but simply pass them onto a financial institution to complete the transaction.

If you do not wish to continue communication with us, or have any concerns or dissatisfactions regarding our privacy policy or product, please contact us at

We do reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.

Changes to policies

If we change any of our policies, we will post those changes to this statement, the homepage, and other places we deem appropriate.

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